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Privacy Policy

This broadband comparison privacy policy explains how FibreSwitch, a UK broadband comparison site, uses personal information when you run a postcode broadband comparison or contact us.

If you are asking "is it safe to enter my postcode", this page explains how broadband comparison sites use your data and what happens in the journey.

Last updated: 28 January 2026.

Who we are

FibreSwitch is a broadband comparison service. It is owned and operated by https://searchswitchsave.com/. You can contact us via the contact page.

What information we collect

Information you provide

  • Postcode you enter to check availability and results.
  • Email address and consent choice if you request a switching checklist.
  • Optional current provider and contract end month if you provide them.
  • Any details you send to us by email via the contact links.

Information collected automatically

When you load pages or third-party services, those services may receive standard technical data (for example IP address, device/browser type, and the page URL). We also store your postcode in sessionStorage during your visit so the comparison journey works, and the postcode may appear in the URL when results are loaded.

How we use your information

  • Show availability-led results based on the postcode you enter.
  • Provide the comparison journey through the third-party comparison widget.
  • Send switching reminders if you request them and give consent.
  • Respond to enquiries and corrections you email to us.
  • Prevent abuse and keep the site running smoothly.

We do not run analytics or advertising tags on this site based on the current implementation. Any checklist emails are about broadband switching privacy and timing guidance only.

Our lawful bases

This UK GDPR privacy notice explains the lawful bases we rely on:

  • Contract (or steps before contract) to provide comparison results when you request them.
  • Consent to send switching reminders when you opt in.
  • Legitimate interests to respond to enquiries, prevent abuse, and keep the service running.

Sharing and third parties

The comparison journey uses a third-party comparison widget provided by Stickee Broadband. When the widget loads from whitelabels.stickeebroadband.co.uk, it may receive your postcode and technical data to return results.

If the checklist email feature is enabled, the lead form submits to a site-configured endpoint (window.FIBRESWITCH_LEAD_ENDPOINT).

We also load Google Fonts from fonts.googleapis.com and fonts.gstatic.com, which can receive standard technical data when fonts load.

International transfers

Some third-party services may process data outside the UK. Check those providers' privacy policies for details.

How long we keep information

We keep personal information only for as long as necessary for the purposes described, then delete or anonymise it. If you contact us by email, we retain correspondence for as long as needed to deal with the enquiry and maintain records.

Your rights (UK GDPR)

  • Access, rectification, and erasure.
  • Restriction and objection to processing.
  • Data portability where it applies.
  • Withdraw consent where processing is based on consent.
  • Complain to the Information Commissioner's Office (ICO).

To exercise your rights, contact us via FibreSwitch contact or email hello@searchswitchsave.com.

Cookies and similar technologies

We use a small amount of storage (such as sessionStorage) to make the comparison journey work. See our Cookie Policy for how we use cookies and similar technologies.

We do not provide on-site cookie controls at the moment, so you can manage cookies using your browser settings.

Security

We take reasonable steps to protect the data we handle and focus on data protection for broadband comparison. Please keep your device and browser up to date and protect your own accounts.

Children

FibreSwitch is intended for UK consumers and is not directed at children.

Changes to this policy

We may update this policy from time to time and will change the "Last updated" date when we do.

Quick answers

Do you store my postcode? We store your postcode in sessionStorage during your visit so we can show results. Learn more: Cookie Policy.

Is FibreSwitch a broadband provider? No. FibreSwitch is a comparison service that shows broadband options at your address. Learn more: About FibreSwitch.

How do you make money? We may earn commission if you choose a deal through our links, which does not change the price you pay. Learn more: How we make money.

Does the comparison widget use third parties? Yes. The third-party comparison widget is provided by Stickee Broadband and loads from their domain. Learn more: Cookie Policy.

Can I ask you to delete my information? Yes. You can contact us to request deletion where applicable. Learn more: Contact FibreSwitch.

Where can I complain? You can contact us first, and you also have the right to complain to the UK Information Commissioner's Office (ICO). Learn more: Contact FibreSwitch.

Authoritative UK sources

Independent sources for switching rules, complaints routes, and network context.

Trust and transparency

How we publish, compare, and correct guidance.