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One Touch Switch (OTS) is a simplified broadband switching process introduced by Ofcom that lets you change provider without contacting your current supplier. You place an order with the new provider and they handle the notification and cancellation with your old provider, with a switch date agreed in advance. It applies to most residential broadband and landline providers in the UK and you can learn more in our One Touch Switch guide.

Social tariffs are low-cost broadband packages for households on benefits such as Universal Credit or Pension Credit. They are often listed separately from standard comparison results, so check our Social Tariffs page for eligibility and availability. You will usually need to confirm benefit status during sign-up.

Yes, many providers include annual price rises in their terms, often linked to CPI or RPI with an additional percentage. Some providers offer fixed price promises, so always check the terms before you switch.

Standard broadband contracts are commonly 12, 18, or 24 months, with some 30-day rolling options. Longer terms can be cheaper per month, but they lock you in for longer.

Exit fees (early termination charges) are applied if you cancel before the minimum term ends. They are usually based on remaining months, and some new providers offer buyout credits. Check your contract end date and our exit fees guide.

The right speed depends on household size and usage. Basic browsing and HD streaming can work on lower tiers, while larger households and 4K streaming often need faster packages. See our speed guidance.

No. Broadband speed is the line to your router; Wi-Fi speed is what devices receive and can drop with distance, walls, and interference. A mesh system or better placement can help. See Wi-Fi guidance.

Installation time varies by network and property. Switching between similar networks may be remote, while new full fibre installs can need an engineer appointment and more lead time.

In most cases you can keep your number if you tell your new provider during sign-up. As the UK moves to digital voice, your phone plugs into the router and the number is ported across.

FTTC uses fibre to the cabinet and copper to your home, while FTTP uses fibre all the way. FTTP usually supports higher speeds and reliability where available. See FTTP vs FTTC.

Setup fees vary by provider and contract length. Longer contracts often waive activation fees, while monthly rolling deals may charge. New line installs can add a fee, so check the deal details.

With One Touch Switch, downtime is usually minimal and often on the same day. If you move between different networks, you may have overlapping services until you cancel the old one.

Most providers run a credit check for contract plans, which can appear on your report. A single check usually has a small impact, but multiple applications can have a bigger effect. Some rolling deals may have lighter checks.