Business broadband providers

How to compare business providers

• Confirm availability at your business address.
• Check contract length, support hours, and fault response.
• Review any setup fees or equipment terms shown.

When to choose business broadband

• You need better support or longer support hours.
• Static IP or higher upload is important.
• Uptime risk is a priority for your business.

What to confirm in the journey

Check lead times, installation requirements, and any service level details shown for your address. These can change by network and location.

Before you decide

• Confirm install timing against business needs.
• Check if backup connectivity is available.
• Review support escalation paths.

Re-checks that matter

If you change address or expand sites, run a fresh check for each location. Business availability can vary by street and building.

Support expectations

Confirm support hours, escalation paths, and any guaranteed response times shown for your address.

Shortlisting business providers

Compare two or three providers, then review total cost, contract length, and any service levels shown. Use the availability check for each business address you manage.

When to re-check

Re-check availability if you open a new site, move premises, or your contract end date is near. Business coverage can change with network rollouts.

Business requirements checklist

Before you decide, document the requirements that matter most to your business so comparisons stay consistent across providers.

• Required uptime and acceptable downtime.
• Support hours and escalation paths.
• Upload speed needs for calls or backups.
• Any static IP or security requirements.

Use the postcode check for each location to confirm availability.

Planning for downtime

If your business relies on connectivity, plan for a backup. Ask providers about mobile failover or secondary lines, and confirm any data limits or costs.

Downtime impacts vary by industry, so choose support and response times that match your risk tolerance.

Comparing total cost

Review total cost over the full contract, including setup fees and any price changes shown. A lower monthly price can still cost more across the term.

Use the same contract length when comparing multiple providers.

If a price change is listed, include it in your total cost check.

Security and compliance

If your business handles sensitive data, check whether the provider offers static IP, firewall options, or business-grade router controls.

Ask about security features and support expectations before you commit.

Multiple locations

For multi-site businesses, run checks for each address and compare availability separately. Contracts and lead times can differ by location.

Installation planning

If you need service by a fixed date, confirm lead times early and ask about any access requirements or engineer visits.

Service level expectations

Business packages sometimes include faster fault response, but terms vary by provider. Check what is shown during checkout and keep a record.

If response time is critical, ask providers to confirm it in writing before you commit.

Decision checklist

• Availability confirmed for each site.
• Total cost reviewed across the term.
• Support hours and escalation routes noted.
• Backup options confirmed if needed.

Typical contract terms

Business contracts can be longer than consumer deals. Check the minimum term, early termination fees, and any price changes shown during checkout.

If you need flexibility, look for shorter terms or confirm if upgrades are allowed mid-contract.

Questions to ask

• What is the expected install window?
• Is a static IP included or optional?
• What is the fault response target?

If you need remote working resilience, ask about backup connectivity options.

Business providers FAQs